From all of us at Lotusland, welcome and we look forward to seeing you in the GardenTo ensure you have a wonderful experience at Lotusland, carefully read our policies and guidelines before booking your reservation. For Members: To receive your membership benefits and pricing, please input your Member ID or registered email when making an online reservation. 1. ReservationsAdvance reservations are required for all visitors. Reservations are not confirmed until verified by a confirmation number or email. Please verify your confirmations. Reservation times: Reservations are available Wednesday through Saturday at 9:30 a.m. and 1:30 p.m.. Please plan on arriving 15 minutes prior to your reservation time. All visits are timed and subject to 2 hours. All guests must exit the Garden at 11:30 a.m. and 3:30 p.m., even if you have a second reservation for the afternoon. Entrance and exit times for special events may vary. Gate times: Rain or shine, Lotusland’s gates open 15 minutes prior to your reservation time and close 15 minutes after your reservation time begins. Plan to arrive on time as late arrivals will not be permitted (no refunds or reschedules). If you are traveling from LA, please plan for traffic delays. Choose your experience: Self-guided visits allow guests to experience the Garden at your own pace. Docent-led tours (link to plan your visit page) are offered at no additional cost and provide an engaging way to learn about Lotusland’s fascinating history, horticulture, & vast plant collection- highly recommended for first-time visitors. Docent tours are limited, first-come first served, and based on daily availability. Tours start promptly at 9:30 a.m. & 1:30 p.m. and are not guaranteed to late arrivals. 2. Vehicle PolicyAs a guest, one vehicle is complimentary with your reservation. This vehicle pass should be added at the time of your reservation. Since Lotusland is located in a residential neighborhood, we are limited by the County on the number of reservations and vehicles per day. Additional vehicles are $25 and based on availability. Car count may not exceed the number on reservation or subject to turn away. Neighborhood parking is strictly prohibited.3. Garden AccessibilityLotusland is committed to creating a Garden that is accessible to all visitors. Some of our paths are not ADA-compliant, as we are a historic estate. Be sure to request an accessibility map at the Visitor Center for the best paths and routes to enjoy the Garden. A limited number of wheelchairs are available for loan at our Visitor Center at no charge. You may request to borrow a wheelchair at time of booking. 4. No-pets PolicyFor the health and safety of our guests and Garden, Lotusland has a no-pets policy. However, we welcome trained ADA Service Animals. To avoid delay at check-in please contact our Reservations Department to receive pre-authorization. Note, pets including emotional support/comfort animals, are not permitted on the property. Vehicles with pets will be subject to turning away without a refund or rescheduling. 5. Protecting our cherished collectionWe ask all visitors to kindly respect our collection by staying on designated paths at all times. Collecting or touching any plant material is strictly prohibited. Any removal of plant material or harm to the collection will result in your visit being terminated and you will be asked to leave the property. Lotusland is a no-smoking environment, including all parking lots.6. PhotographyPersonal, nonprofessional photography is welcome during your time at Lotusland. Tripods, drones, and professional photography equipment are not permitted. Photography must be conducted without disruption to Lotusland operations. Photo-related outfit changes are not permitted. Please be mindful that your photography respects the needs and privacy of other visitors and does not distract staff or volunteers from their primary duties. Lotusland reserves the right to withhold and/or revoke permission to photograph or videotape on its premises if it is a disruption and/or is perceived to endanger others or the collection. Lotusland assumes no responsibility for personal injury or loss, theft, or damage to equipment or other property. Photographs taken at Lotusland cannot be used to imply Lotusland’s endorsement of any product, service, business, or opinions expressed with the photographs. We do, however, encourage tagging personal photographs using “#lotusland” on social media. For information on portrait, engagement, wedding, or commercial photoshoots, please contact marketing@lotusland.org7. Cancellation and RefundsTo cancel or make changes to your reservation, please call our Reservation Department at 805-969-9990 or email visitorservices@lotusland.org. To receive a refund, notification of cancellation must be received at least one week before the original reservation date. Rescheduling and modifications can be made up to 48 hours before the reservation date. No reschedules or refunds are given with notice less than 48 hours before the reservation date or rescheduled more than three times. This policy also applies to member benefits (complimentary visits, guest passes). Lotusland is open rain or shine, therefore, we do not offer refunds or exchanges due to weather. Reschedules are based on availability, only valid through current season (cannot roll over reservations or credits to the next season), and rescheduled date is required at the time of cancellation/rescheduling (otherwise not guaranteed). AgreementBy clicking below, you are agreeing to the Visitor Policies and Terms of Sale as stated on our website. By booking a reservation at Lotusland, you are agreeing to follow all policies. Lotusland reserves the right to deny admission/removal from the property without refund to those who don’t respect the guidelines and policies. Agree(Required) By clicking continue I confirm I have read and agree to follow the visiting guidelines listed above.(Required) Reserve a DateWelcome to our online reservation calendar. If you cannot select a date it is either unavailable, sold out or closed. If you’re looking to book for a future month please view our Ticket Release Schedule for ticket release dates. To view special events, visit our Events Page. If you need further assistance, please call our Reservation Department at 805-969-9990 or email visitorservices@lotusland.org. Click here if the calendar is not loading Visit — Make a Reservation Make a Reservation Photo by Lisa Romerein. Plan Your Visit Learn More Photo by Lisa Romerein. Questions? Read our FAQ Photo by Lisa Romerein.
